After a point, we're wondering if Facebook even wants people to play VR. A new issue has arisen with Oculus Quest 2 users trying to register a Facebook account to use the device. Some folks trying to activate old accounts are even reporting being suspended immediately.
According to a report by UploadVR, users are having a hard time enabling a Facebook account with the Oculus Quest 2, a now-mandatory step to use the Oculus system. This happens when users either try to register a Facebook account for the first time to use with the device or when they try to reactivate an old, since disabled, account. These attempts are often met with either a 2-week delay or an account suspension accordingly.
For new accounts, many users are claiming that they were selected for account verification, which requires photographic proof of identity. This process takes up to two weeks, implying that it's done by a human. Folks trying to activate old accounts have been encountering a different issue. Many reported their account being instantly disabled following registration with an Oculus device.
If the review fails or the suspension occurs, users are left with no immediate way to resolve the issue. When asked about it, a Facebook representative said to contact Oculus Customer Support. Until they are helped manually, the user's Oculus Quest device is rendered essentially useless, unable to access any Oculus features like the game store.
This is made worse by further customer claims that Oculus Support is unable to help them, either. Screenshots shared on social media show support making apologetic but unhelpful statements.
There is a very possible explanation for this trouble. The United States is currently in a very controversial political state right now. Facebook has been put under pressure to make efforts against bots and alternate accounts sharing false political information. If we had to guess, their efforts to automate the process and ensure less bots are leading to actual users being suspended and left on hold.
While the Oculus Quest has proven to be a hit VR device thanks to its wireless connection and ease of use, Facebook has proven itself time and time again that their practices are not in the interest of the advancement of VR. With any hope, they will resolve this issue, but we aren't holding our breath.