In CoD: WWII, players unlock loot crates by redeeming COD Points for them, which can be earned either in-game or as a microtransaction. The unique aspect of these loot boxes is that they are opened in Headquarters, the game's social environment. Here you can interact with other players outside of combat, and where they can watch you open your loot box.
Unfortunately, due to other technical issues, the developers have disabled the multiplayer aspect of the Headquarters. Sledgehammer Games reported that they have been working nonstop to try and resolve the networking issues causing this problem.
We're seeing millions of fans play every day. However, we also know we've had issues, there's frustration. We recognize that and we hear you. Our highest priority is to deliver the best online experience possible. We're not there yet, and we won't rest until we are. Our entire team is working around the clock.
A rough start to an otherwise alright game.